The Blank is a field in a generative-AI draft that is deliberately left empty for names, dates, and amounts not found in the records, until a person checks them against the records and fills them in. It is a safeguard that stops plausible-sounding errors by the AI (hallucinations) before they go out.
• It contains names, dates, or amounts not found in the records.
• A field that should be empty has been filled.
• There is a deadline with no source quoted.
• A discount has been included on the draft side.
If the same error appears twice in the same week, the assigned employee adds one line prohibiting it to the instructions given to the AI (the prompt).
All you give the AI are the client names and requests preserved in the records. Don't give it lists that people made from memory.
That was a long series of rules.
But what you actually do is very simple.
Generate. Review. Finalize.
Trace these three steps slowly in your mind, just once. However fast AI writes, the final step is always in human hands. That one step is the part you don't need to rush.
▶ Decided by the top executive
• Every Monday, designate one person responsible for returning items in drafts to Blank.
• Once a week, look only at the number of items that person returned to Blank. Don't judge how well it's written.
• Look at the quote version and write yourself whether a discount is possible and the name of the approver.
• Pair the sentences kept and the sentences set aside, and keep the pairs in the fields in Chapter 14.
▶ Asked of employees
• Handle AI drafts in the order "generate → a person reviews → a person finalizes," and neither publish nor send anything before it is finalized.
• Return names, dates, and amounts not found in the records to Blank.
• Don't create peak-month pages with AI.
Even while using generative AI, wrong names and numbers are stopped before they reach the client. You keep the speed of AI, while responsibility for the text that goes out stays with people.
Key points: Stop AI just before anything is finalized. Generate, review, finalize. Names, dates, and amounts not in the records stay as Blanks. Discounts and approvals are not left to the draft. It is less about distrusting AI than about leaving the final step to people.
AQ GROW | AI Search Structure